Privacy policy

Privacy Policy

This Privacy Policy describes how My Memories (the “Site”, “we”, “us”, or “our”) collects and uses your personal information when you visit, use our services, or make a purchase on mymemories-book.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you”, “your”, and “yours” refer to you as the user of the Services, whether you are a customer, a website visitor, or any other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users.

Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

The information you submit directly through our Services may include:

  • Contact information, including your name, address, phone number, and email address.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions, and other information used to secure your account.

  • Customer service information, including any information you choose to include in communications with us (for example, when you send a message through the Services).

Some features of the Services may require you to provide certain information. If you choose not to provide it, you may not be able to use or access certain features.

Information We Collect About Your Use

We may automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and account, device information, browser information, network connection data, IP address, and other information related to your interaction with the Services.

Information We Obtain From Third Parties

We may also obtain information about you from third parties, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Payment processors who collect payment details (e.g., bank account information, credit or debit card details, billing address) to process your payment and fulfill your order.

When you visit our Site, open or click our emails, or interact with our Services or ads, we or third parties may automatically collect information using tracking technologies such as cookies, web beacons, pixels, software development kits, and third-party libraries.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. See also the section Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and fulfill the contract we have with you, including processing payments, fulfilling orders, sending account or transaction notifications, managing your account, arranging shipping, handling returns and exchanges, and providing related features.

We may also improve your purchasing experience by allowing Shopify to match your account with other Shopify services you may use. Shopify will process your information according to its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing communications by email, SMS, or mail, and showing you targeted ads on our Site and other websites.

If you live in the EEA, these activities rely on our legitimate interest under Art. 6(1)(f) GDPR.

Security and Fraud Prevention

We use personal information to detect, investigate, or act on potential fraud or illegal activity. You are responsible for keeping your account credentials secure. If you believe your account has been compromised, contact us immediately.

For EEA residents, this processing is based on our legitimate interest under Art. 6(1)(f) GDPR.

Communicating With You and Improving Services

We use your personal information to provide customer support and improve our Services. This is based on our legitimate interest under Art. 6(1)(f) GDPR.

Cookies

We use Cookies to operate and improve our Site and Services. For details on the cookies used through Shopify, visit:
https://www.shopify.com/legal/cookies

You can configure your browser to delete or block cookies, but doing so may affect your experience and some Site features may not work properly.

How We Disclose Personal Information

We may disclose your personal information to:

  • Service providers (IT management, payments, data analysis, customer service, cloud storage, order processing, shipping).

  • Business and marketing partners for services or advertising.

  • Third parties when you request or consent.

  • Affiliates within our business group.

  • As part of business transactions (e.g., merger, bankruptcy).

  • To comply with legal obligations.

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for their privacy or security practices. You should review their terms and privacy policies.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us data, contact us to request deletion.

We do not knowingly “sell” or “share” personal information of individuals under 16.

Security and Retention

While we take reasonable measures, no security system is perfect. Do not use insecure channels to send sensitive information.

We retain your personal information only as necessary for account management, providing Services, legal compliance, dispute resolution, or contract enforcement.

Your Rights

Depending on your residence, you may have the following rights:

  • Access / Know

  • Deletion

  • Correction

  • Portability

  • Restriction

  • Withdraw Consent

  • Appeal a refusal

  • Manage communication preferences

You can exercise these rights via our contact details below.

We may request information to verify your identity before responding.

Complaints

If you are dissatisfied with how we handle your personal data, contact us. You may also have the right to appeal or contact your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country of residence. If transferring out of Europe, we rely on legal mechanisms such as EU Standard Contractual Clauses unless the destination country is deemed adequate.

Contact

If you have questions or wish to exercise your rights, contact us at:
contact@mymemories-book.com

We are the data controller unless otherwise stated.

SMS

We respect your privacy regarding SMS marketing. We use your information to send SMS notifications (order updates, abandoned-cart reminders), marketing offers, and transactional messages such as review requests.

SMS opt-in data and consent are not shared with third parties except messaging partners necessary to operate the SMS program.

Our website uses cookies to track items added to your cart, including when an order is abandoned, to trigger SMS reminders when applicable.